Terms & Conditions

     General

  1. DEFINITIONS:

Administrator, We, Us or Drain Health: Plumb Guide Ltd. T/A Drain Health of 23 Hinton Road, Bournemouth, Dorset, BH1 2EF who are responsible for providing health checks for your home drain system listed in the agreement.

You, Your, Agreement: The party set out on your Pre-Paid Health Check Service Agreement Document.

Pre-Paid Health Check Service Agreement Period: The period of Agreement as defined in your Pre-Paid Health Check Service Agreement Document.

Pre-Paid Health Check Service Agreement Benefits: Benefits that the Agreement Holder receives in respect of their Pre-Paid Health Check Service Agreement.

Pre-Paid Health Check Service Agreement: The scheme/agreement that entitles the Agreement Holder to the Pre-Paid Health Check Service AgreementBenefits.

  1. WHAT IS PROVIDED

A. The cost covers an engineer visit to inspect your home drains system. The inspection will include inspecting the home drain system, servicing drains, Providing repairs, providing a full report and answering any questions and provided options for any problems found. You may choose when you wish the inspection (any given date within a calender year, monday to friday) to take place. Some of the serviceing and repair options we offer are Internal and external blockage removal, drain rodding, drain jetting
service, CCTV drain survey, drain root removal, guttering and cleaning
service and water drop test.

B. Only one or two health checks will be provided dependent on if you chose our standard or MAX option.

C. When we arrange your drain health check our customer support team will discuss your requirements and may also be able to answer any questions you have in respect of the service. We are available to take your call between the hours of 9am-6pm.

     3. RENEWING PRE-PAID DRAIN HEALTH CHECK

A. Your Pre-Paid drain health check Agreement will not be renewed automatically. We will contact you within 14 days of your renewal date. by agreeing to this service we have your consent to call you to renew the service.

     4. CANCELLING YOUR PRE-PAID DRAIN HEALTH CHECK SERVICE AGREEMENT

A. Under the Consumer Contract Regulation you have 14 days from receiving the agreement documents to cancel and get a full refund. A refund would be processed immediately but may take 3-5 working days to appear in your account.

B. Once the cancellation period of 14 working days (in accordance with the CCR regulation) has expired, you do not have the right to cancel the Agreement or to a refund.

C. This Pre-Paid Health Check Service agreement will automatically be cancelled if you fail to pay all monies due.

     5. DATA PROTECTION

We are committed to complying with the Data Protection Act 1998 and GDRP. We will not provide your data to any third party without your prior consent although we may supply it to any sub-contractor or agent we may use in the performance of this Agreement. The information you provide us will be used to fulfil your orders, for account management, payment or marketing purposes. Under the Data Protection Act 1998 You have a right to ask for a copy of the information held about You and how it is being used at any time and to have that information corrected if it is inaccurate if You want to request or correct this information please write to the: Compliance Manager, Drain Health, 23 Hinton Road, Bournemouth, Dorset, BH1 2EF. Your telephone calls may be recorded to improve the quality of service provided.

     6. GOVERNING LAW

The laws of England, Scotland and Wales govern this Pre-Paid Health Check Service agreement and the jurisdiction of the appropriate court will apply.

     7. COMPLAINTS PROCEDURE

If you wish to register a complaint please write to the Customer Service Manager at: 23 Hinton Road, Bournemouth, Dorset, BH1 2EF. Please include your Pre-Paid Health Check Service Agreement number. We will endeavour to resolve your complaint within 5 working days of receipt. This complaints procedure does not affect any legal right you may have. Alteratively you can also call us on 01202096235

†Subject to Fair Usage Policy

At Drain Health, we want all of our customers to get the best technical support and maintenance subscription Services at the lowest possible price. This Fair Usage Policy is designed to prevent fraud and abuse of our service by a small number of users. Subject to this FAIR USAGE POLICY Logic

Drain Health will provide drain health check service appointments for the agreed home drains on the agreement and customer support for when you book an appointment.

Drain Health Service Plans are for individual use only and do not cover business or commercial USAGE POLICY (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

  1. Using Service Agreements to cover business or commercial properties;
  2. Sharing of Services provided under Your Pre-Paid Health Check Service subscription to the benefit of any Third Party;
  3. Unusual service requests inconsistent with normal, individual usage, for example, regular requests for engineer call-outs.

Other practices may be relevant in determining Legitimate Use and Drain Health reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Drain Health may at its option, terminate its relationship with you, or may suspend your Service Agreement immediately if it determines you are using your Service Agreement contrary to this FAIR USAGE POLICY or Drain Health’s Terms of Use. Where reasonable, Drain Health will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, Drain Health may offer you an alternative subscription.